Our Promise to Safeguard Your Privacy
Your privacy is one of our primary concerns at Levinbook Law Firm. We understand that our clients are particularly concerned about the sensitive information they’ve shared with us, due to the special legal and financial circumstances surrounding those in the healthcare industry. This Privacy Policy details the policies and practices we follow when ensuring that your personally or professionally identifiable information is handled respectfully, safely, and in full accordance with all relevant laws. As individuals, health care providers, and business associates and partners, we want you to know that when it comes to the way your data is collected, stored, used, and disclosed, you have complete transparency and protection.
Who We Are: Levinbook Law Firm (“Levinbook”)
Levinbook Law Firm is a United States-based law firm focusing on the provision of legal and financial solutions for healthcare providers. The Levinbook Law Firm is led by Neil S. Levinbook, Esq., who is supported by a professional staff with expertise in law, medical billing, and revenue cycle management. We provide high-value outcomes while adhering to the highest standards of ethical and regulatory compliance. We utilize cutting-edge, purpose-built collection software provided by DAKCS Software Systems to further demonstrate best-in-class reporting, secure communications, and unparalleled transparency.
Information We Collect
- Information that identifies you (name, address, phone number, e-mail), or information regarding entities and organizations
- Financial information in connection with the services Levinbook Law Firm provides or you request
- Data collected in connection with medical billing, patient account, and health care (if applicable)
- Records of communications with other users such as email, telephone calls, chat messages, or document uploads
- Technical data and related information gathered when you interact with Levinbook Law Firm platforms via computer or mobile device (including IP address, browser type, domain, page views accessed, and viewed items)
- Any other information you explicitly provide to us in your discussions with other users, during consultations, or through an electronic platform
Levinbook Law Firm collects the information above for the sole purpose of successfully serving its legal and financial needs, complying with the law and legislative or regulatory requirements, or improving the quality and efficiency of its services.
How We Use Your Information
Levinbook Law Firm uses information we collect to:
- Provide legal and financial services, counsel, and representation that you request
- Process communications related to debt collection and payment
- Generate customized or standardized reports and summaries in a dashboard view
- Enable secure upload of information and status or other updates on your account
- Manage regulatory and binding obligations (all compliance including HITECH, PCI, HIPAA, and application of the FDCPA)
- Enhance the service we provide and upgrade the software platform to enhance client experience
- Monitor the security and performance of systems for risk management purposes
- Respond to your questions, schedule meetings, log our communications with you that engage us
We do not use any of your information for any other non-attorney functions unrelated to provision of law-related or financial services (without your express affirmative consent).
Our Commitment to Data Security
Your safety is our top priority. Levinbook Law Firm is committed to the protection of your data through a layered approach, that includes:
- Encryption at rest and in transit for all electronic data and communications
- Secure client web portal with 2-factor authentication required to upload documents and view dashboard
- Regular vulnerability scanning and penetration testing
- Limited access to privacy-related information to authorized personnel only
- Periodic staff training on privacy best practices and compliance with the law
- Proper storage procedures for physical and electronic files
Any second parties that we do align with, such as DAKCS Software Systems, enter into rigorous data processing agreements to ensure that your data is always protected.
Client Dashboard and Web Tools
Levinbook Law Firm client dashboard and tools are designed for transparency and security. Through our platform, clients can:
- Keep track of real-time changes to account statuses and case moves
- Upload confidential documents and materials through a secure portal
- Receive bespoke as well as standard reports
- Listen to recordings of debtor calls (when permitted by law)
All client portal activity is logged and tracked for suspicious activity. We enforce strong encryption and authentication protocols to protect your data and ensure it is not misused or accessed by unauthorized users.
Legal Compliance: HITECH, HIPAA, PCI & FDCPA
The operations of our firm are in compliance with the regulatory requirements applicable to the healthcare and legal industries. We are in strict compliance with:
These laws and standards govern all of our data collection, storage, and sharing activity. We audit our compliance mechanisms and revise our internal policies on a regular basis to ensure we are in compliance with current legislation and best practices for managing our data.
- The Health Information Technology for Economic and Clinical Health Act (HITECH)
- The Health Insurance Portability and Accountability Act (HIPAA)
- Payment Card Industry Data Security Standard (PCI DSS)
- Fair Debt Collection Practices Act (FDCPA)
Sharing and Disclosing Information
We will not sell or rent your information to third parties. We may share the information we have about you only under the following conditions:
- With your prior specific consent, for a purpose related to your legal representation
- To third-party service providers (such as software development companies and secure data back-up vendors) who have contracted with us to keep your information confidential
- As required by law, court order, or other legal process
- To protect our rights, property, or safety, or that of our clients or the public
- For collection purposes or to establish, exercise, or defend our legal rights
We screen all disclosures to third parties for privacy-related compliance with the guidelines above.
Safeguarding Information and Record Retention
Retention policy: we keep client information only as long as required to provide services and to meet our legal, regulatory, and ethical requirements. Examples of factors affecting retention periods include:
- Statutory / regulatory requirements
- Nature and duration of a client relationship
- Resolution of ongoing litigation matters
At the conclusion of services, data is securely archived, deleted, or anonymized as appropriate. Physical records are stored on secure sites. Electronic records are encrypted and stored on servers with comprehensive IT security measures in place.
Your Rights and Choices
As a customer or user of Levinbook Law Firm who controls your personal information, you have certain rights regarding your information, including:
- The right to update, amend, or correct your personal data
- The right to request erasure/restriction of use of your personal data, to the extent not prohibited by law or regulation
- The right to request a copy of your personal data in a portable and readily usable format
- The right to withdraw consent or otherwise object to certain uses of your personal data
If you wish to exercise any of your rights, please contact Levinbook Law Firm using the contact information below. We will attempt to respond as soon as possible, within the time period provided by applicable law.
Safeguarding Child Privacy
Levinbook Law Firm is not directed at children under the age of 18 and we don’t knowingly gather personal information or data from children. However, if we learn that information pertaining to a child has somehow been collected inadvertently, we will remove that information from our servers immediately. Parents or guardians who believe we may have collected information pertaining to their child are welcome and advised to contact us so that we can try to resolve the situation.
International Data Transfers
As Levinbook Law Firm is located in the United States, use of secure cloud-based software and service providers may necessitate international transfers of data. We make sure those include protections under applicable data protection laws and provide appropriate technical and organizational measures to secure your information irrespective of where such information is processed or stored.
Cookies, Web Monitoring & Analytics
Our website and web-based tools use cookies and other tracking methods to:
- Improve your experience and the performance of the site
- Understand site usage and volumes of traffic
- Enable secure sign-on and reaction tracking
We do not use cookies for personalized advertising nor sell your browsing information to third parties. You may be able to modify your browser so that you will not receive any cookies, or cookies from our site. However, this may limit the availability of certain features. To find out more about cookies and your choices, review our Cookie Policy.
Third-Party Websites & Applications
Our site and client portals may have links to third-party websites or services for your convenience. Levinbook Law Firm does not control the privacy practices of those websites. We encourage you to read and understand the privacy practice policies of third-party resources before providing information or using services.
Policy Updates
We may update this Privacy Policy from time to time, or as technology or laws change. We will provide an email notice to all clients of any material changes in the law or our policies. The most up-to-date version of our Privacy Policy will always be available here: Privacy Policy.
We recommend that you review this policy periodically to make sure you understand how we handle your information.
How to Reach Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or otherwise in relation to our privacy practices, please feel free to contact us:
Levinbook Law Firm
123 S Tejon St Ste 79
Colorado Springs CO 80903
Tel: (719) 338-8243
E-mail: [email protected]
Website: https://levinbooklawfirm.com/
We will respond to all such inquiries with transparency and in a timely manner.
Your Privacy is Important: Healthcare Client
Levinbook is a law firm with significant experience in the healthcare field, and understands the important privacy considerations that come along with protecting patient and medical billing information. Levinbook Law Firm prides itself on adhering to the strictest standards of confidentiality and compliance with all relevant laws, including the HIPAA and HITECH requirements. All personnel at Levinbook Law Firm receive ongoing training in the safe handling of protected health information (PHI). We also utilize state of the art controls such as access controls, audit trails, and incident handler protocols to respond immediately to any possible compromise or inappropriate disclosure of patient information.
Privacy & Technology Partnerships
Our relationship with solution providers including DAKCS Software Systems continues under highly detailed contractual terms and conditions designed to uphold very high privacy, security, and auditing standards. We audit our partners for compliance with industry best practices, and perform due diligence review prior to adopting any new technology providers. All data we share with third parties is encrypted and highly restricted.
Employee Access & Confidentiality
Access to client information is restricted to employees of Levinbook Law Firm who are authorized to have access based on a business need. All partners, employees, contractors, and other personnel are subject to confidentiality obligations and receive training relating to data privacy and security compliance. Breaches of these obligations are treated as a violation of the law and may result in disciplinary action, up to and including termination and legal action.
Incident Reporting and Breach Management
In the remote possibility that we have an incident or unauthorized disclosure, Levinbook Law Firm has a response plan that involves immediate containment and investigation, notification (as applicable) of impacted individuals, cooperation and coordination with regulators, and appropriate communications with other stakeholders to minimize risk and rebuild trust. We also perform post-mortems to further enhance our preventive measures.
Consent and Authorization to Share Your Information
By using Levinbook Law Firm’s services, products, contests, and promotions (“Services”) or interacting with Levinbook Law Firm’s website and other digital properties (“Digital Properties”), you agree to our collection, use, and sharing of your information as set forth in this Privacy Policy. To the extent required by law, we will ask for your affirmative consent before processing sensitive information or sharing information with unaffiliated third parties. You may revoke your consent at any time, subject to legal and contractual limitations.
Transparency and Accountability
Transparency is at the core of our client dealings. We maintain comprehensive records of all our data processing activities and respond immediately to client questions and concerns. We invite clients to comment on our privacy practices. We undertake regular internal and external privacy audits and will keep our policies and procedures up-to-date at all times. Levinbook Law Firm is constantly striving to improve its privacy and data protection practices.
Data Minimization and Purpose Limitation
Levinbook Law Firm utilizes data minimization principles in a manner that strictly limits our collection of data to that which will achieve specified legal, financial, and business goals. Our firm does not retain that data any longer than necessary, nor does the firm use that data for any untaken secondary purpose about which you are not informed and to which you have not consented. The firm’s application of the principle of purpose limitation ensures your privacy is protected through each and every facet of our representation.
Safeguarding Your Own Privacy Rights
Though we do everything within our power to protect your information, you also have a responsibility to safeguard your privacy. We recommend that you:
- Use a unique password for our client portal
- Notify us immediately when you notice any suspicious activity or unauthorized access
- Keep your contact and account information current
- Review the terms of this Privacy Policy and the client portal periodically for changes
By doing these simple things, we can uphold the highest standards of privacy and security for your legal and business affairs.
Complaints and Dispute Resolution
If you believe your privacy rights have been violated by us or you are not satisfied with our personal information handling practices, you may contact us directly. We value complaints received and strive for a prompt and fair handling of all issues. If you are not satisfied with our response, you can refer the matter to the regulatory authority. We are fully committed to working with clients and regulators to resolve any complaint.
As part of a London Law Expo presentation organised by the Journal of Data Protection Law earlier this week, the ICO’s deputy commissioner thereon warned that a ‘super regulator’ was a “very real scenario”, with estimates suggesting that user consent under the new EU General Data Protection Regulation (GDPR) to be around just 50 percent by Deputy Commissioner James Dipple-Johnstone (b) September 19, 2017. It is clear that the age of information technology has demanded changes in this field as well: controlling data under the current rules is difficult to achieve and this concern is constantly raised by citizens and even businesses – how can citizens assert themselves given their personal data are booked on the information platforms/corpuses?
Privacy Policy Acknowledgment
Levinbook Law Firm’s use of its services and digital properties signifies the user’s acceptance of this Privacy Policy. The user further accepts collection, use, and disclosure of information as provided by this policy. The Privacy Policy is intended for guidance and reassurance, evidence of our dedication to the privacy and prosperity of each one of our clients.